Your privacy matters to us. This policy explains what personal data Digital Symphony Media collects, how we use it, and your rights under UK GDPR and the Data Protection Act.
1. Who We Are
Digital Symphony Media (“we”, “us”, “our”) is a digital marketing agency founded by John Hammond and based in Essex, UK. We provide services including SEO, Google Ads management, website design, and social media marketing.
Data Controller: Digital Symphony Media
Contact: info@digitalsymphonymedia.com
Website: www.digitalsymphonymedia.com
2. What Data We Collect
We may collect and process the following personal data:
- Contact information – your name, email address, phone number, and company name when you submit an enquiry or contact form.
- Communication data – emails, messages, or notes exchanged between you and us.
- Website usage data – IP address, browser type, pages visited, and time spent on our site (collected via cookies and analytics tools such as Google Analytics).
- Client account data – if you are a client, we may hold billing information, project details, login credentials for platforms we manage on your behalf, and service history.
3. How We Use Your Data
We use your personal data for the following purposes:
- To respond to your enquiries and provide quotes or proposals.
- To deliver the digital marketing services you have engaged us for.
- To send you relevant updates, case studies, or service information where you have consented.
- To improve our website and understand how visitors use it.
- To comply with our legal and financial obligations.
4. Legal Basis for Processing
We rely on the following legal bases to process your data under UK GDPR:
- Contract – to fulfil our obligations under a client agreement.
- Legitimate interests – to respond to enquiries, improve our services, and run our business effectively.
- Consent – for marketing communications and non-essential cookies. You can withdraw consent at any time.
- Legal obligation – where required by law (e.g. tax records).
5. Cookies
Our website uses cookies to enhance your browsing experience and help us understand how our site is used. These include:
- Essential cookies – necessary for the website to function correctly.
- Analytics cookies – such as Google Analytics, to measure traffic and user behaviour (anonymised where possible).
- Marketing cookies – used if you have consented, to track interactions with our campaigns.
You can manage or withdraw your cookie consent at any time via the cookie banner on our website or by adjusting your browser settings.
6. Who We Share Your Data With
We do not sell your personal data. We may share it with trusted third parties only where necessary:
- Google – for Analytics and Ads management tools.
- Email and project management platforms – used internally to manage client work.
- Accountants or legal advisers – where required to meet our legal obligations.
All third parties we work with are required to handle your data securely and in compliance with applicable data protection law.
7. International Transfers
Some of our tools and service providers (such as Google) may process data outside of the UK or European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent protections recognised under UK law.
8. How Long We Keep Your Data
We retain personal data only for as long as necessary:
- Enquiry data – up to 12 months if no contract is formed.
- Client data – for the duration of the contract and up to 6 years afterwards for legal and financial purposes.
- Analytics data – typically retained for up to 26 months as per Google Analytics defaults.
9. Your Rights
Under UK GDPR, you have the right to:
- Access – request a copy of the personal data we hold about you.
- Rectification – ask us to correct inaccurate or incomplete data.
- Erasure – request that we delete your data (“right to be forgotten”), subject to certain conditions.
- Restriction – ask us to limit how we process your data in certain circumstances.
- Portability – receive your data in a portable, machine-readable format.
- Object – object to processing based on legitimate interests or for direct marketing.
- Withdraw consent – where processing is based on consent, you can withdraw it at any time.
To exercise any of these rights, please contact us at info@digitalsymphonymedia.com. We will respond within 30 days.
10. Security
We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.
11. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always be available on this page, with the effective date updated accordingly.
13. Complaints
If you are unhappy with how we handle your data, you have the right to lodge a complaint with the UK’s supervisory authority:
Information Commissioner’s Office (ICO)
Website: ico.org.uk
Helpline: 0303 123 1113
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please get in touch:
Digital Symphony Media
Essex, UK
Email: info@digitalsymphonymedia.com
Website: www.digitalsymphonymedia.com
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