This policy explains how Digital Symphony Media uses cookies on our website and outlines our commitments under UK GDPR and the Privacy and Electronic Communications Regulations (PECR).
Part 1: Our GDPR Commitment
Digital Symphony Media is committed to handling personal data responsibly, transparently, and in accordance with UK GDPR (UK General Data Protection Regulation) and the Data Protection Act 2018.
Data Controller
Digital Symphony Media
Email: info@digitalsymphonymedia.com
What Personal Data We Collect
When you visit our website or contact us, we may collect:
- Name, email address, and phone number (via contact forms or enquiries)
- Company name and role
- Website usage data (via cookies and analytics tools)
- Any information you choose to share in messages or during client onboarding
Why We Collect It
- To respond to your enquiries and provide our services
- To manage client relationships and deliver contracted work
- To improve our website and understand how it is used
- To send marketing communications where you have opted in
Legal Bases
- Contract – to deliver services you’ve engaged us for
- Legitimate interests – to run our business and respond to communications
- Consent – for marketing emails and non-essential cookies
- Legal obligation – for record-keeping and tax purposes
Your Rights Under UK GDPR
Access
Request a copy of your personal data we hold.
Rectification
Ask us to correct inaccurate or incomplete data.
Erasure
Request deletion of your data where legally permitted.
Restriction
Ask us to limit how we process your data.
Portability
Receive your data in a machine-readable format.
Object
Object to processing for marketing or legitimate interests.
To exercise your rights, email us at info@digitalsymphonymedia.com. We will respond within 30 days. You also have the right to complain to the ICO if you believe your data is being mishandled.
Data Retention
- Enquiries – retained for up to 12 months if no contract is formed
- Client records – retained for 6 years after the end of the contract for legal/financial compliance
- Analytics data – up to 26 months (Google Analytics default)
Part 2: Cookie Policy
Cookies are small text files placed on your device when you visit a website. They help the site function properly, remember your preferences, and provide us with anonymous information about how visitors use our site.
Types of Cookies We Use
| Cookie Name | Provider | Type | Purpose | Duration |
|---|---|---|---|---|
| _ga | Google Analytics | Analytics | Tracks unique website visitors and sessions to help us understand traffic patterns | 2 years |
| _gid | Google Analytics | Analytics | Distinguishes users across sessions | 24 hours |
| _gat | Google Analytics | Analytics | Throttles request rate to manage server load | 1 minute |
| cookieconsent_status | Digital Symphony Media | Essential | Saves your cookie consent preference | 1 year |
| WordPress session cookies | WordPress / Site | Essential | Maintains site functionality and security | Session |
Essential Cookies
These are strictly necessary for the website to function. They do not collect personal information and cannot be disabled without affecting your experience. No consent is required for essential cookies under PECR.
Analytics Cookies
We use Google Analytics to understand how visitors interact with our website — such as which pages are most popular and how long people stay. This data is aggregated and anonymous. These cookies are only set if you have given consent.
Marketing & Third-Party Cookies
If we run Google Ads campaigns, conversion tracking cookies may be placed on your device when you interact with our adverts. These are only activated with your consent.
Managing Your Cookie Preferences
You can control your cookie preferences in the following ways:
- Cookie banner – when you first visit our site, you can accept or decline non-essential cookies via our consent banner.
- Browser settings – most browsers allow you to block or delete cookies. Refer to your browser’s help section for instructions.
- Google opt-out – you can opt out of Google Analytics tracking using the Google Analytics Opt-out Browser Add-on.
Please note that disabling certain cookies may affect the functionality and performance of our website.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the cookies or privacy practices of those sites and recommend you review their policies directly.
Changes to This Policy
We may update this GDPR & Cookie Policy periodically. The date at the top of this page reflects the most recent revision. Continued use of our website following any changes constitutes your acceptance of the updated policy.
Questions or Concerns?
If you have any questions about our use of cookies or how we handle your personal data, please contact us:
Digital Symphony Media
Essex, UK
Email: info@digitalsymphonymedia.com
Website: www.digitalsymphonymedia.com
If you are not satisfied with our response, you can contact the UK Information Commissioner’s Office (ICO) at ico.org.uk or call 0303 123 1113.
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